Return & Refund Policy – Hassle-Free Returns by Bhadhoriya Exports

Return, Refund & Cancellation Policy

At Bhadhoriya Exports, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a simple and transparent return, refund, and cancellation policy to ensure a smooth experience.

Return Policy

You may return your rug within 30 days of delivery if you are not satisfied with your purchase.

Return Eligibility

• Product must be unused, unwashed, and undamaged
• Item should be returned in its original packaging
• Return request must be made within 30 days of delivery

To initiate a return, email us at omsss2023@gmail.com with:

• Your order number
• Reason for return

Once approved, our team will guide you through the return process.

Return Shipping & Refund Conditions

Free Return (Prepaid Shipping Provided)

We provide a prepaid return label if:

• You receive a damaged or defective item
• You receive an incorrect product

Return at Customer’s Cost

Return shipping charges will be borne by the customer if:

• You change your mind
• You are not satisfied due to personal preference

Full Refund Cases

You are eligible for a full refund if:

• The product was not delivered
• The product was lost in transit

Refund Process

• Refunds are processed within 48 business hours after receiving and inspecting the returned product
• The amount will be credited via the original payment method

Exchange Policy

• Exchanges can be requested within 30 days of delivery
• To request an exchange, email us at omsss2023@gmail.com with your order details and the desired product

Custom Orders

• Custom or made-to-order products are non-returnable, non-refundable, and non-cancellable once the order is placed

Order Cancellation Policy

• Orders can be cancelled before dispatch only
• To cancel, email us at omsss2023@gmail.com with your order number

Once the cancellation is approved:

• A full refund will be processed within 48 business hours

Note:

• Custom orders cannot be cancelled once confirmed

Color & Product Disclaimer

We strive to display our products as accurately as possible. However, slight variations may occur due to:

• Natural characteristics of handmade and natural fiber rugs
• Differences in screen resolution, lighting, and device settings

These variations are normal and not considered defects.

Return Shipping Address

After approval, please send the product to:

Bhadhoriya Exports
1st Floor, Flat No. 835
Gopal Ji Temple
Lawan, Dausa
Rajasthan – 303004
India

Need Assistance?

For any questions related to returns, refunds, exchanges, or cancellations, feel free to contact us:

omsss2023@gmail.com